Career Opportunities

At Vital Health Links, we have a company goal of providing connection, appreciation, meaning, and impact as part of your daily employee experience. We are committed to providing the best services the industry has to offer. Our team members go above and beyond to help our customers in the best possible manner. Offering rich, on-demand, reliable and diversified services are why we are witnessing dedicated customers across the country.

Job Code
Designation
Location
Qualification
Experience
Job Specification
Enrollment Specialist
Purpose of Position To identify, educate, and enroll Medicare beneficiaries who have two or more chronic conditions into Medicare’s Chronic Care Management (CCM) program. Summary of Duties
  • Determine eligibility for CCM services based on criteria provided.
  • Contact patients to educate and enroll them into CCM.
  • Verify patient demographic info to ensure accuracy and completeness (address, phone numbers, insurance info, etc.)
  • Answer common questions of patients and family members pertaining to the service.
  • Listen to, document, and follow up with any patient concern to ensure needs are met.
  • Document in the patient’s medical record and VHL software, per defined protocols.
  • Build strong working relationships with clinic providers and staff.
  • Other duties as assigned.
Essential Qualifications
  • High school diploma required.
  • Proficient computer skills, including Microsoft Office.
  • A team player who can follow a system and protocol to achieve a common goal.
  • Highly organized with strong attention to detail in all communications. ·         Demonstrates sound judgment, decision-making and problem-solving skills.
  • Maintain confidentiality with all aspects of information in accordance with practice, and State and Federal regulations.
  • Confidence to communicate and reach out proactively to patients and family members.
  • Ability to communicate professionally and effectively with others in clinic setting.
Additional Requirements        Criminal Background Check:  The employee will authorize a criminal background check. A clean background check is required for employment.                 Required Training:  The employee will complete any and all required training during the course of employment related to the role of care coordinator including, but not limited to, HIPAA and Data Privacy, and Medicare Fraud & Abuse: Prevention, Detection, and Reporting.
Certified Medical Assistant - Care Coordinator
Remote; Work From Home
Purpose of Position To improve the quality of care for individuals with complex health and social needs across health care settings. Assist eligible patients to gain the knowledge, skills, tools, and confidence to become active participants in coordinating care and managing health conditions in accordance with their self-identified health and living goals. Summary of Duties
  • Provide care coordination services to individuals with 2 or more chronic diseases, are Medicare-eligible, and agree to be enrolled in Medicare’s Chronic Care Management Program.
  • Assist patients through the healthcare system by acting as a coach, advocate, and navigator.
  • Facilitate patient education on health conditions and disease management.
  • Support patient self-management of disease and behavior modification interventions.
  • Coordinate and ensure communication and continuity of care among care partners including patients, family members, community-based providers, primary care and specialty providers.
  • Document all interactions, interventions, and care plans in the Vital Health Links software portal and electronic medical record (EMR), when required.
  • Educate patients and families about how to use care coordination software tool to manage health conditions, communicate with providers, and take charge of their health.
  • Teach skills, knowledge, and attitudes necessary to empower patients to manage their own care utilizing a patient-centered health coaching approach.
  • Assess patient and caregiver needs for non-medical, in-home services and support and provide decision support to select and coordinate services.·         Achieve minimum productivity goals that include 6 hours of documented care coordination activities each 8-hour shift, outreach to 25 patients per day, and an average of 12 conversions per day.
  • Other duties as assigned.
Qualifications Related to Education and Experience
  • Certified Medical Assistant
  • Proficient computer data entry and keyboarding skills
  • Minimum of 1 years of health care experience (2+ years preferred)
  • Self-disciplined, energetic, passionate, performance driven
  • A team player who can follow a system and protocol to achieve a common goal
  • Highly organized and well-developed oral and written communication skills
  • Demonstrates sound judgment, decision-making, and problem-solving skills
  • Able to maintain confidentiality with all aspects of information in accordance with health care practice and State and Federal regulations
  • Communicates effectively with other professionals working in community and health care settings
  • Experience working with Electronic Medical Records to manage patient care needs 
Additional Requirements         Proof of Certification/Licensure:  The employee will provide proof of any certifications,    licenses, and educational degrees as applicable to their profession and maintain required certification or licensure throughout their employment with Vital Health Links. Criminal Background Check:  The employee will authorize a criminal background check. A clean background check is required for employment. Required Training:  The employee agrees to complete any and all required training during the course of employment related to the role of care coordinator including, but not limited to, HIPAA and Data Privacy, and Medicare Fraud & Abuse: Prevention, Detection, and Reporting.